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Frequently Asked Questions (FAQ’s)

Find quick answers to common questions about ordering, deliveries, prescriptions, and payments with MedXPlus. If your question is not listed below, reach out directly on WhatsApp at +91 95218 69696.

1. Ordering & WhatsApp Service

How do I place an order with MedXPlus?

Ordering is simple and takes less than a minute:

  1. Click the WhatsApp button on our website or message us at +91 95218 69696.
  2. Send a clear photo of your prescription or list the items you need.
  3. Our pharmacist will confirm the availability, apply applicable discounts, and share the final bill.
  4. Confirm your delivery address, and your order will be dispatched.

Can I order medicines without a prescription?

You can order daily health supplements, personal care items, cosmetics, medical devices, and standard Over-the-Counter (OTC) wellness products without a prescription. However, all Schedule H and H1 prescription drugs (like antibiotics, blood pressure, diabetes, and cardiac medicines) legally require a valid doctor’s prescription.

What if the specific brand I need is out of stock?

If your prescribed brand is temporarily unavailable, our licensed pharmacist will inform you and recommend a medically equivalent alternative with the exact same active salt composition and strength from a certified pharmaceutical brand (e.g., Cipla, Mankind, Sun Pharma). We will only dispatch a substitute after your explicit confirmation.

2. Delivery & Timelines

How fast is your delivery?

We offer express 30-minute delivery for key neighborhoods in East Pune, including Hadapsar, Magarpatta City, Amanora, and Manjari. For surrounding localities, delivery typically takes between 45 to 60 minutes.

Which areas in Pune do you cover?

Our primary delivery zones include:

Need delivery outside these zones? Contact us on WhatsApp to check availability for your PIN code.

Is there a minimum order value for free delivery?

We keep our delivery thresholds very low. Standard express delivery is free on orders above a nominal threshold (typically ₹299). For very small orders, a nominal local delivery fee may apply, which will be clearly stated before order confirmation.

3. Pricing, Discounts & Payments

How much discount do I get on medicines?

We offer flat discounts of up to 20% on prescription drugs and up to 50%–80% off on select wellness products, neutraceuticals, multivitamin brands, and personal care essentials.

What payment methods do you accept?

We accept flexible payment modes at your doorstep:

4. Prescriptions & Safety

Are your medicines genuine?

Yes, 100%. MedXPlus is a licensed retail pharmacy. All medications and healthcare goods are procured strictly from authorized pharmaceutical stockists and directly from accredited manufacturers. Every product has a traceable batch number and manufacturer expiry seal.

How do I know my prescription details are safe?

We adhere strictly to patient confidentiality regulations and Indian data privacy standards. Your prescription slips and medical history are accessible solely to our registered pharmacists for clinical verification and order fulfillment. We never share or sell customer information to third parties.

Can I set up automatic monthly refills for chronic medications?

Yes. If you take routine medications for conditions like diabetes, hypertension, or thyroid management, message us on WhatsApp to enroll in our Monthly Refill Plan. We will remind you 3–4 days before your supply runs out and arrange timely delivery.

5. Cancellations & Returns

Can I cancel my order?

You can cancel your order free of charge at any time before it leaves our pharmacy for delivery. Simply drop a message on WhatsApp or call us directly.

What is your return policy if I receive an incorrect item?

If an item is damaged in transit, expired, or does not match your prescription, report it within 48 hours of delivery. We will arrange a prompt doorstep pickup and provide an immediate replacement or full refund. Note: Temperature-sensitive products like Insulin and opened hygiene items are non-returnable due to safety regulations.

Still have questions?

Our pharmacy desk is open 7 days a week from 8:00 AM to 11:00 PM.