Privacy Policy @MedXPlus
Last Updated: September 2026
Privacy Policy — MedXPlus
MedXPlus (“we,” “our,” or “us”) operates the website https://medxplus.in/ and provides prescription fulfillment, wellness product supply, and hyperlocal delivery services in Pune. We are committed to protecting the privacy and confidentiality of our customers (“you” or “user”).
This Privacy Policy explains how we collect, use, process, store, and safeguard your personal and sensitive health information when you browse our website, upload prescriptions, or interact with us via WhatsApp, phone, or digital forms.
By accessing our website or sharing details to place an order, you consent to the practices described in this policy.
1. Information We Collect
To process your pharmacy orders and facilitate home delivery, we collect the following types of information:
- Contact & Delivery Details: Full name, mobile phone number, WhatsApp contact, delivery address, nearby landmarks, and email address.
- Health & Prescription Data (Sensitive Personal Data): Medical prescriptions, doctor notes, names of prescribed medicines, dosage instructions, prescribing doctor’s details, patient name, and age.
- Order & Transaction Records: History of products purchased, delivery records, dates, and preferred payment methods (Cash on Delivery, UPI transaction references). Note: We do not store complete credit card numbers, debit card PINs, or net banking passwords.
- Technical & Usage Data: IP address, browser type, device information, and anonymous browsing data collected via standard web cookies to optimize website performance.
2. How We Collect Your Information
We collect information directly from you through:
- Prescriptions and delivery details submitted via WhatsApp chat or website forms.
- Direct phone consultations with our licensed pharmacists.
- Automatic web browser logs and standard website cookies.
3. How We Use Your Information
We use your data strictly for legitimate operational, clinical, and logistical purposes, including:
- Order Processing & Clinical Review: Reviewing and verifying prescriptions by a registered pharmacist in compliance with the Drugs and Cosmetics Act, 1940.
- Delivery Fulfillment: Dispatching orders to your designated location within our express delivery timelines.
- Order Communication: Sending order confirmations, invoice summaries, delivery tracking updates, and refill reminders via WhatsApp or SMS.
- Customer Support: Resolving order inquiries, returns, dosage clarifications, or service issues.
- Legal & Regulatory Compliance: Maintaining statutory dispensing records as mandated by local drug control authorities and pharmacy regulations.
4. WhatsApp Communication & Data Handling
When you contact us or order via WhatsApp:
- Your communications are governed by WhatsApp’s end-to-end encryption protocols during transmission.
- Information received on our official business line (
+91 95218 69696) is accessed solely by authorized dispensing pharmacists and fulfillment staff for order execution. - We do not sell, lease, or distribute your phone number to third-party telemarketers.
5. Sharing & Disclosure of Information
MedXPlus does not sell or rent your personal or health information. We share your information only under the following strictly defined circumstances:
- Logistics & Delivery Partners: Sharing your delivery address, name, and phone number with our delivery personnel to bring your order to your door. Delivery agents do not have access to your full medical background.
- Statutory & Legal Requirements: If required by law, court order, or drug regulatory authorities (such as the Food and Drug Administration / State Drug Control Department) inspecting prescription registers.
- Service Providers: Trusted IT, hosting, and communications partners bound by strict data confidentiality agreements.
6. Data Security & Storage
- We employ administrative, physical, and technical safeguards to prevent unauthorized access, alteration, or disclosure of sensitive health information.
- Prescription records are archived securely in accordance with standard medical and statutory dispensing retention guidelines.
- While we implement standard commercial security practices, no digital transmission or storage method is 100% immune to risk. We encourage you to safeguard your own devices when transmitting personal health documents.
7. Your Rights
Depending on applicable Indian data privacy regulations, you have the right to:
- Access the personal information we hold about you.
- Request corrections or updates to inaccurate contact or profile details.
- Request the deletion of your non-statutory personal data (subject to mandatory legal retention periods for pharmaceutical prescription registers).
- Opt out of promotional or refill reminder broadcasts at any time by replying “STOP” on WhatsApp.
8. Cookies and Analytics
Our website may use standard cookies and analytics tools to track website performance, page responsiveness, and visitor traffic patterns. You can configure your browser to reject cookies, though certain interactive features of the website may have reduced functionality.
9. Third-Party Links
Our website may contain links to external sites (such as Google Maps or external health resources). We are not responsible for the privacy practices, content, or terms of third-party platforms.
10. Updates to This Policy
We may periodically revise this Privacy Policy to reflect operational updates or changes in healthcare regulations. The updated version will always be published on this page with an updated “Last Updated” date.
11. Grievance Officer & Contact Information
If you have any questions, concerns, or grievances regarding this Privacy Policy or how your personal information is handled, please reach out to our designated contact:
- Pharmacy Name: MedXPlus
- Operational Address: Hadapsar, Pune, Maharashtra, India
- Phone / WhatsApp: +91 95218 69696
- Email: support@medxplus.in
- Website:https://medxplus.in/
MedXPlus 